Job Description

Posted 2 weeks ago

Excellent opportunity to work for a company with 450+ employees. You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues. You will also offer desk top support to the Southend staff.

Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong interest to work in this area.

Your role:

1st & 2nd line IT support alongside a UK based team
Desk setups, machine replacements, moves and changes
Raising IT support tickets and ticket assignments
Remote site support using industry standard tools
Home worker remote support
Local site support – Southend-on-Sea
Travel to remote sites when required
Provide monthly/weekly reports using standard tools to the IT team
Provide monthly internal Business reports where required
Carry out IT project work as assigned.
Work within the company vision and values The person:

Current 1st / 2nd line support experience ideally
Knowledge of current Windows environments
Strong organisational skills
Excellent attention to detail
Excellent communication, verbal, written and presentation
Self-motivated
Ability to multitask