Job Description

Posted 2 hours ago

We are seeking a proactive and technically skilled IT Systems Administrator to manage and support our Microsoft 365 environment across three tenants, covering approximately 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement.
This is a senior level role, incumbent is expected to Improve the environment and lead new initiatives, primarily for M365 environments and take responsibility for organisation-wide infrastructure

Responsibilities

* Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID across multiple tenants.

* Implement, configure & Manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning.

* Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning.

* Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions.

* Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation.

* Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution.

* Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management.

* Support special projects and company-wide initiatives involving IT systems or infrastructure.

* Develop working relationships with external support organisations, agree contracts and support levels.

* Drive continual improvement of IT infrastructure, processes, and user experience.

* Manage online identities, DNS records, websites, and API/app registrations.

* Implement Conditional Access policies for improved security controls

* Implement a cloud-based print server

* Upgrade network cabinet, configure new Firewall, upgrade switches

* Install Wi-Fi for warehouse environment, enable handheld devices and industrial scanner technology

* Review current M365 licencing structure and recommend efficiencies & opportunities

Experience

* Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID).

* Strong knowledge of Microsoft Intune and endpoint management.

* Experience with IT asset lifecycle management and planning.

* Familiarity with Microsoft Defender and general cybersecurity practices.

* Solid understanding of DNS, domain management, and web technologies.

* Excellent troubleshooting and user support skills.

* Ability to manage multiple tenants and work independently across varied systems.

* Strong documentation and reporting skills.

* Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus.

* Experience with scripting (PowerShell) for automation.

* Familiarity with ITIL practices or helpdesk systems.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily