1st Line Support Engineer (Days & Nights) – Permanent – Telford

We are recruiting with a growing, stable business in Telford for a new 1st Line Support Engineer to work on a 4 on, 4 off shift, working rotating days and nights. This permanent position will suit an experienced IT professional who is looking for a next step in their career with a professional and rewarding organisation but who is looking for an alternative shift pattern and gain the extra reward that the post comes with.

In addition to the salary and shift allowance, there are also various company and personal bonuses available.

Duties will include (but not be limited to):

* Receiving incoming calls & emails from customers

* Carrying out investigations & updating customers

* Incident & Problem Management

* Service Request Fulfilment

* Support 2nd & 3rd line support engineers

* Make regular courtesy calls to customers

Technically, you will need to be experienced with:

* Windows Operating Systems

* Remote support & troubleshooting

* Dealing with Internet Services including DSL, Ethernet, Firewalls & GPON

To be considered for this opportunity, you will have experience in a similar role.

You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.

You will obviously be technically astute and looking for a role that will offer development opportunities.

The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc

Alternative job titles could include IT Administrator, IT Systems Admin, IT Support, IT Helpdesk, Tech Support, 1st Line IT Support, Internal IT Support, 2nd Line Support, IT Assistant, IT Systems Technician, Support Analyst, IT Support Analyst etc

L & C Consulting

Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service – where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.

With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction

To apply for this job please visit the following URL: https://itjobpro.co.uk/116257 →