Job Description

Posted 4 weeks ago

IT Business Solutions Analyst
Are you able to manage critical incidences, and can demonstrate clear incident management including prioritisation and communication?
Do you have a strong background in providing round-the-clock, accurate and effective IT support in a customer centric environment?
Do you have a fundamental technical understanding and experience using systems and solutions such as Windows OS, Networking Concepts, Productivity Tools and server support?
MacGregor Black is currently partnering with a Leading Consumer Goods business, on the search for a IT Service Desk Analyst. This is a permanent role based in Cumbria.
As the IT Service Desk Analyst, you will be working as a member of the IT Service Desk Team, supporting all areas of the business, and ensuring that all of the IT systems are available for their intended use.
This role also includes providing technical services in the case of any IT related incidents or requests.
Key Responsibilities:
IT Support
* Deliver round-the-clock IT support services within agree business SLA’s and to the highest levels of customer service.
* Receive and take ownership of incidents and IT support related queries raised by colleagues and partners across the business, ensuring these events are accurately logged, managed, prioritised, and tracked to resolution.
* To ensure that all Lakeland’s systems are available for intended use and that any service interruption is resolved in line with SLA’s and with appropriate prioritisation and escalation, including liaising with 3rd parties to manage any incidents and outages.
IT Overview
* Carry out daily and routine tasks whilst maintaining accurate auditing tasks.
* Undertake routine maintenance required to keep IT equipment (such as laptops, desktops, printers) and any other equipment in good working condition.
* To ensure all changes, moves and additions (software, hardware and physical) are documented accurately and in line with defined change control policy and within asset registers.
* To place the security and access controls of Lakeland’s IT systems at the forefront of all activity thereby ensuring best practice, security standards and areas of compliance are met.
Customer/Colleague Relation
* Building effective working relationships cross-functionally ensuring that IT service has a positive effect on customer relations.
* Provide advice and information to colleagues across the business on the operation of its IT and communications systems to ensure that maximum benefit is gained from their use.
What are we looking for:
* Strong analytical skills and the ability to draw meaningful conclusions and recommendations around incident management.
* Can effectively discuss IT systems in a common language with all levels of colleagues.
* Can operate under pressure.
* Ability to support on call rota system.
* A high level of accuracy, attention to detail and conscientiousness
* Ability to take ownership of P1 incidents as required and to act as ‘point’ in the absence of the Service Delivery Manager, ensuring these are prioritised and tracked to resolution.
* Awareness and maturity leading to the consideration of security and access control of Lakelands IT systems to be paramount.
Competitive salary + benefits.
Please contact Benjamin Welsh today for more information