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IT Service Desk Analyst

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Job Description


SALARY: up to £25,000 PA



This position is full-time on site. We are unable to offer a Hybrid working pattern.

About the role

We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT.

Whilst in the role you will;

diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary
provide guidance and training to users on how to use various software applications, tools and systems effectively
assist with the installation, configuration and deployment of software applications and hardware devices
contribute to the continuous improvement of IT support processes and procedures

About you

We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users’ perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you!

You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid!

Why work for us

Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions.

Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

23 days’ annual leave per annum – 5 service related day’s accrued up to 5 years
Eligible for Blue Light card – discounts on big brands!
Discounted gym membership
Employee recognition scheme
Life assurance
Free on-site parking
Recommend a friend payment up to £500!*
Confidential employee assistance programme
Fully paid for DBS
Contributory pension scheme – eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)

*terms and conditions apply

How to apply

Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.

Equality, Diversity & Inclusion

At St Elizabeth’s we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community.


St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.

Registered Charity (phone number removed)


REF-(Apply online only)

Job Summary

Much Hadham Location
IT Job Pro

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