Job Description

Posted 2 weeks ago

Job Title: Service Desk Analyst

Location: Edinburgh

Salary: £24,000 – £28,000

Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams

As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless.

The Role:

So, what will you be doing as a Service Desk Analyst?

Respond promptly and effectively to incoming technical support tickets from clients.
Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support.
Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure.
Diagnose and resolve issues with operating systems, applications, and peripherals.
Utilize remote access tools to troubleshoot and resolve issues for clients located off-site.
Collaborate closely with other technicians to ensure timely resolution of escalated tickets.
Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference.
Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution.
Communicate effectively with clients to provide updates on the status of their technical support tickets.
Proactively identify recurring issues and recommend improvements to prevent future incidents.
Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills.
What are we looking for in our next Service Desk Analyst?

MSP Experience is highly desirable
Office 365
On Premises infrastructure
Azure infrastructure
Desktop support
Spam filtering
Teams Telephony
Microsoft Intune
Microsoft SharePoint Document Libraries and One Drive
Network configuration and support
3rd Party application support
iOS SupportOur client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you!

So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now!

Perks and Benefits:

Life insurance
Private Medical Insurance and other Health benefits
Group Income Protection
Get your Birthday off!
Annual Pay Progression
Progression Path and Promotions
Training provided to attain certifications.Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today!

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