Job Description

Posted 2 hours ago

IT Project Co-ordinator – R&Rs

Key responsibility will be liaison between, the customer, engineers, PMO Team, and Partners, where the role will be the main interface and organising/scheduling end user activity and liaising with technical teams. This is a hybrid role and with the expectation to work from home 3 days per week and at the customer site 2 days per week within the West Midlands area.

Key Responsibilities

* Co-ordinate activities on site with end-users and engineers and manage any no-shows, cancellation, reschedules etc

* Ensure effective communication with the business and stakeholders (including 3rd parties/partners) ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.

* Effectively manage and document any issues/escalations raised in an Issue Log, ensuring these are dealt with in an effective and prompt manner and to a successful conclusion.

* Be proactive in driving timelines with all parties and communicate to end-users where required

* Manage changes to the deployment schedule in line with customer bookings and the project T- schedule

* Assist with responding to customer email enquiries into our mailbox

* Understand & adhere to SLA’s, and where necessary, assist parties with prioritising workload to meet the timelines

* Ensure full governance and compliance to IT/PMO standards, policies, processes and tools.

Background & Experience

Proven experience in delivering IT end-user related tasks/activities working closely with the customer

* Have at least 2 years recent experience of performing an IT Project co-ordination/Team role.

* A good understanding and some practical experience in managing and mitigating IT escalations, conflicts, risks and issues

* Excellent MS Office skills

* Proven experience of working within a busy team and with end-users and progressing project lifecycle framework from initial requirements to successful delivery.

* Excellent communication and interpersonal skills with the ability to develop and maintain collaborative working relationships.

* A good understanding of project governance and control

* Hold or be studying either an ITIL or project management qualification (either PMI or Prince II)

Personal Skills

* Excellent verbal & written communication skills. Ability to write in a clear and concise manner and record information accurately.

* Ability to interact and engage with end-users

* Full Driving Licence with use of a vehicle