IT Job Pro

IT Manager

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Job Description

Duties and accountabilities

* Strategic oversight of the IT Operations function, comprising of IT Services and IT Infrastructur

* Oversight and ownership of all on-premise and Cloud hardware infrastructure including:

* Networks, firewalls and internal/external connectivity

* Servers, power user desktops and meeting rooms

* On-premise, private cloud (managed through a 3rd party service provider), and public cloud (Azure and AWS)

* Accountable for the daily operation and effective delivery of all IT services, including:

* Helpdesk services including user support and advice, new joiner/leaver processes and ad hoc requests

* Responsible for delivery of communications and mobile management

* Provision of performance metrics on the delivery of IT Services to senior stakeholders

* Responsible for designing, implementing and delivering IT operational change, including modernisation of the team

* Responsibility for performance of third party vendors and IT outsourcing partners, as well as maintaining the IT Operations budget including all BAU IT run costs

* Overall responsibility for the provision of the Enterprise Data Platform

* Development and control of IT procedures including systems and user documentation

Skills, Knowledge And Experience

The successful candidate will:

* Microsoft Azure (including admin portal and billing), 365, Windows and Active Directory

* Citrix, VMware, Systems administration and setting up IT systems

* Datacentre and DR preparations including infrastructure management

* Printing

* Telephony (VOIP and Microsoft Teams)

* Networking – LANs, switches, firewalls and patching

* Databases (SQL Server + any cloud based knowledge preferred)

* Be an exceptional communicator and influencer, and have a proven track record of managing a successful team

* Be aware of cloud based data technologies, especially those in the Microsoft stack, such as Synapse and Data Factory

* Have knowledge/accreditation of ITIL or equivalent practices

* Possess a positive attitude and be prepared to work as required to meet objectives, including on occasion out of hours where required, and being prepared to get hands-on

* Commercial acumen and experience of placing/tracking orders and dealing with 3rd party vendors

Job Summary

London Location
IT Job Pro

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