Job Description

Posted 1 week ago

IT Operations Manager

Salary £50,000 + 10% bonus
Location: Port Talbot, UK (onsite)
Job Type: Full-timeWe are seeking an IT Operations Manager to oversee our computer, server, and infrastructure operations across the EMEA region. This role involves supervising the resolution of escalated end-user incidents and service requests within established SLAs, using diagnostic and tracking tools, and providing hands-on desktop support. The successful candidate will be part of a regional team, providing primary support within the EMEA region and secondary support for global facilities as needed.

Day-to-Day of the Role:

Evaluate and analyze trends to prevent future issues by participating in IT Service Management Problem Management.
Alert management to emerging trends in incidents and potential security threats.
Assist in the acquisition of assets and oversee IT Network, Business Applications, Telecommunications, and data security activities.
Support software and hardware releases and roll-outs, ensuring adherence to Change Management best practices.
Act as an escalation point for advanced or difficult requests and apply diagnostic utilities to aid in troubleshooting.
Perform preventative and planned maintenance activities, including security tests and backup checks.
Develop knowledge base entries and FAQs for end users and reinforce SLAs to manage expectations.
Lead and develop IT Operations Field-Service employees within the EMEA region.Required Skills & Qualifications:

5+ years of relevant work experience.
2+ years of proven Team Management/Leadership experience in IT.
Knowledge of advanced computer hardware, including network switches, printers, desktops, laptops, and network routers.
Experience with desktop and server operating systems, including Windows Server and Windows client OS.
Extensive application support experience with Microsoft Office 365.
Familiarity with ITIL principles and processes.Special Circumstances of the Job:

Occasional travel to other facilities, customers, and suppliers, including international travel.Benefits:

£50,000 per anum
10% bonus
7.5% employer contribution to pension
25 days bank holiday
Life Assurance Scheme
International opportunitiesTo apply for the IT Operations Manager position, please submit your CV

Skills: