Job Description

Posted 4 weeks ago

Are you a 2023 or 2024 IT graduate looking for your first permanent IT role?

Do you want a role with training with an opportunity to learn a wide range of IT skills?

Are you looking for a truly secure career?

Do you have customer service experience?

Are you an organised problem solver with excellent communication skills?

Are you looking for a role with future career opportunities?

Are you available to start full-time in May 2024?

If so, this might be the role for you…

I am working with Hawkley Hall High School in Wigan (WN3) to find them a Graduate IT Technician to provide IT assistance to staff across their secondary school.

Hawkley Hall High School is a large secondary school with an excellent reputation. Part of the Rowan Learning Trust, a growing MAT likely to have further opportunities for you as your career progresses.

Important Details re the Graduate IT Technician Role:

Salary is £24702 – £27334 working all year round.
Excellent pension with employer contributions of up to 19.6%.
Training and development available.
Funding available for industry recognised IT qualifications.
Working alongside another graduate technician.
Reporting to the area IT Manager.

Duties:

The Graduate IT Technician will provide IT support to staff and pupils, including preparation, and routine maintenance of resources/equipment
Support the school's move to cloud first by providing support for staff and students
Actively participate in training opportunities and further development of the cloud first environment
Collaborate with colleagues across the Trust
Contributing at school level on the migration of data and system to the cloud environment
Actively engage with staff throughout the migration process and afterwards
Perform routine fault repairs of software and hardware
Perform network fault-finding and diagnosis as required
Install new software and peripherals as required
Install and maintain software and hardware as required
Manage and maintain adequate stock levels of consumables
Help teaching and support staff with advice regarding software and hardware as required
Timely and accurate preparation and use of specialist equipment / resources / materials as required by staff / curriculum etc.
Maintain accurate records as requested
Liaise with third-party support providers as appropriate
Investigate and research new technologies, hardware and software and assist in implementation
Deliver training to teaching and support staff in the use of school systems
Monitor and prioritise IT helpdesk tickets
Support the remote learning provision in school
Contribute to promoting a cyber-aware culture within schoolThe Graduate IT Technician Must Have:

An IT related degree or similar comprehensive IT training course.
GCSE grade C or above (or equivalent) in English and Maths
Knowledge of PC Hardware/Software & Network Systems/Printers
Must enjoy seeing jobs through to completion
Must be able to work on own initiative, and to specific deadlines
Excellent communication skills
Positive attitude
Patience and determination
Be able to work with and around staff and students in a school setting
Flexibility
An empathy with children
Approachable
The ability to organise workload.
The ability to work without direct supervision.
The ability to work as a member of a team
The ability to effectively supervise others
The ability to maintain confidentiality
Excellent attendance and punctuality recordAdvantages but not Essential:

Full UK driving license
Experience of working in an IT Support Environment.
Experience of server management.
Experience of working in a school environment.
Sound knowledge of Active Directory, Server 2012/ 2016/ 2019, Windows 10/ 11 etc.
Knowledge of major Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security & Compliance, Intune, Autopilot, Teams, etc.
Evidence of experience managing projects
Logical approach to problem solving
Experience of working with Apple technologies (iPods, iPads, iMacs etc.)
Knowledge of imaging and software deployment techniques (SCCM, Intune)I am managing the recruitment of this role, and any direct enquiries will be forwarded to Appoint-Ed. This role is subject to an enhanced child workforce DBS.

If you are the Graduate IT Technician Hawkley Hall High School are searching for, let's talk.

Please send your CV via this ad or call the Appoint-Ed office and speak with Kellie