Job Description

Posted 3 days ago

IT Support Engineer

Edinburgh & surrounding areas | Hybrid
£36,000-£42,000 DOE

Are you an experienced IT Support Engineer who enjoys solving the problems that don't have an obvious answer?

We're looking for an IT Support Engineer to join a busy environment, providing hands-on technical support across a varied client base.

This is a role for someone who can do more than follow a runbook. You'll be trusted to investigate issues properly, identify root cause, take ownership and see problems through to resolution.

What you'll be doing

Resolving escalated 2nd/3rd line technical issues

Taking ownership of complex incidents through to resolution

Supporting and maintaining multiple client environments

Administering Microsoft 365, servers, networks and endpoints

Supporting Exchange Online, Entra ID, SharePoint and OneDrive

Managing Microsoft Intune and endpoint environments

Supporting Windows Server, Active Directory and Group Policy

Troubleshooting TCP/IP, DNS and DHCP

Working with routers, switches, firewalls, VLANs and VPNs

Supporting Hyper-V and/or VMware environments

Maintaining physical and virtual servers

Troubleshooting backup and recovery issues

Supporting infrastructure migrations and improvement projects

Assisting with patching, security remediation and maintenance

Working with third-party suppliers and technology vendors

Maintaining accurate technical documentation

Sharing technical knowledge with less experienced engineers

What we're looking for

You must have:

At least 3 years' hands-on experience within an MSP

Strong 2nd/3rd line technical support experience

Excellent troubleshooting and problem-solving ability

Experience taking ownership of escalated technical issues

Strong Microsoft 365 administration experience

Experience with Intune, Active Directory and Group Policy

Windows Server administration experience

Good networking knowledge including TCP/IP, DNS and DHCP

Experience with switches, routers, firewalls, VLANs and VPNs

Hyper-V and/or VMware experience

Backup and recovery experience

A methodical approach to troubleshooting

The ability to work independently without constant direction

Strong client communication skills

A full UK driving licence

To be based in Edinburgh or the surrounding area

Microsoft certifications are desirable, particularly across Microsoft 365 and Azure, but practical hands-on experience is more important.

Desirable experience

Experience with any of the following would be advantageous:

Microsoft Azure infrastructure

UniFi

Linux

AWS

SAN/NAS

PowerShell or scripting/automation

What you'll get

£36,000-£42,000 salary depending on experience

Hybrid working – Typically 1-2 days per week on client site

Support towards relevant professional accreditations

Educational assistance for relevant courses

plus other benefits!This is a great opportunity for an experienced MSP engineer who wants to step into a genuinely senior technical position where they're trusted to investigate, solve and improve – rather than simply close tickets.

Apply now or contact Natalie at Escape Recruitment for a confidential discussion