Job Description

Posted 1 hour ago

Role: IT Desktop & Network Operations Engineer

Location: Wrexham – 5 days onsite (non-negotiable)

Start: ASAP

The Opportunity

We're supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team.

This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users, supporting business-critical systems and infrastructure.

This is a practical, on-the-tools role – ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment.

Key Responsibilities

Provide 2nd line desktop and infrastructure support
Deliver face-to-face support to end users (including operational staff)
Support:
Windows OS installation & troubleshooting
Windows Server environments (Apply online only))
Active Directory & user admin
WSUS & patch management
Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
Support VMware, RDP, Citrix environments
Deliver device rollouts, upgrades, and enterprise-wide deployments
Work within a process-driven, regulated environment

Required Skills

2-5+ years in IT Support / Desktop / Infrastructure roles
Strong 2nd line support capability
Experience with:
Windows OS & Server
Active Directory
Patch management (WSUS)
TCP/IP, DHCP, DNS
VMware / Citrix / RDP
Strong customer-facing skills
Comfortable working fully onsite

Nice to Have

Experience supporting:
Manufacturing environments
Pharmaceutical / life sciences
Laboratory or regulated environments