Job Description

Posted 6 days ago

IT Administrator

Salary: £29,000 pa FTE (pro rata 15 hours per week £11,600)

Hours: 15 hours per week including Friday

Location: Camberwell – London

Closing date: 01/05/2024

Interview date: 09/05/2024

About this role…

Thames Reach has a diversely located workforce who are equipped with both PC and Smartphone technology to help to deliver our services across London.

Working closely with the ICT Project Manager and our external suppliers, as IT Administrator you will provide IT administrative support and ensure our colleagues across the organisation have the IT resources they need to do their jobs.

Thames Reach welcomes applications from people with transferable skills.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

You will:

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Answer queries and requests by email and phone relating to IT equipment for new and existing employees.

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Maintain asset registers and stock control of laptops and mobile phones replacement of aging equipment.

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Ensure that laptops and mobile phones are prepared and ready for new starters on their first day at work.

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Conduct regular site visits to our services across London to identify issues and potential improvements to our existing IT infrastructure.

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Perform basic setup of desktop and office IT equipment, working in coordination with our external IT support company where appropriate.

To succeed as the IT Administrator, you will have:

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Good knowledge, understanding or experience of working with Microsoft 365, including SharePoint.

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Good written and verbal communication skills with an ability and willingness to talk about IT with a non-technical audience in a clear and jargon-free way.

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Experience of working in an administrative capacity with an ability to work efficiently using your own initiative and with a high level of personal organisation.

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Experience of providing high quality work with attention to detail.

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Experience of establishing and maintaining good and effective working relationships with internal and external customers.

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Ideally, experience of setting up and basic troubleshooting of IT desktop equipment (docking stations, monitors etc), but if not a willingness to learn this and some experience of setting up home AV equipment (TV, recorder, HDMI cables etc).

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

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Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).

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Pension – we contribute 6.5% to your pension when you contribute 1.5%.

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Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.

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Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.

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Life assurance – four times your annual salary and critical illness cover.

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Other benefits including interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website via the apply button.

IT Administrator