Job Description

Posted 35 minutes ago

About the role

As an Installations Engineer, you'll join our Installations team and sit at the heart of delivering professional services to our customers — providing high-quality IT project delivery from planning and installation through to documentation and handover. Working alongside our Senior Installations Engineer, you'll take ownership of real project work from day one.

This is a hands-on, customer-facing role that will take you both to our Norwich office and to customer sites across the region. No two days are the same — you might be configuring server infrastructure one day and delivering a Microsoft 365 rollout or telephony deployment the next.

What you’ll do

* Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity

* Delivering end-to-end project work — from initial planning through to successful, on-time completion

* Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle

* Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)

* Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations

* Collaborating with internal teams to understand customer needs and ensure smooth project delivery

* Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments

* Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team

* Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)

What you’ll bring

* At least 3 years of experience working within an internal or outsourced IT department

* Strong knowledge of Microsoft Server Operating Systems

* Solid understanding of Microsoft 365 products and their deployment

* Knowledge of firewalls and IPsec tunnels

* Understanding of IP-based networks and VLANs

* Full clean manual driving licence

* A strong communicator — confident with customers and comfortable working as part of a team

* Highly organised, with excellent time management and the ability to juggle multiple projects

* A natural problem-solver who uses initiative and isn't afraid to get stuck in

* Enthusiastic about IT and technology, with a genuine desire to keep learning

* Flexible and adaptable in your approach to work, with an understanding that on rare occasions project demands may require some flexibility around hours or location

What we offer

* 25 days leave + bank holidays

* Your birthday off

* Enhanced parental leave

* Company Pension

* Private medical

* Gym membership

* Cycle to work scheme

* Employee assistance programme

* Endless learning opportunities

Who we are

Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

#1 Be the best you can be

#2 We do what we say

#3 Together we win

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team