Job Description

Posted 1 hour ago

Infor M3 Technical Support Lead

Location: North Staffordshire
Salary Guide: £45,000 – £60,000 (salaries outside of the guide range will be considered)
Position Type: Full-time, Permanent (Hybrid offered after initial bedding in period)

Are you an Infor M3 Technical expert ready to step into a high-impact, standalone role where you can truly own system strategy? A premier, rapidly growing manufacturing organisation in North Staffordshire is going through a multi-million-pound site investment and expansion phase. To support this exciting trajectory, they are introducing this brand-new position. While the company currently utilises the finance and supply chain elements of Infor M3, they need a dedicated technical lead to unlock the platform's full capabilities particularly by integrating and expanding it across production and manufacturing departments.

This is a rare opportunity to bridge the gap between technical operations and business strategy. You will serve as the site's ultimate system authority, driving efficiency and guiding cross-departmental teams to ensure the business is leveraging the platform correctly. If you thrive in fast-paced environments and want a role where your work directly shapes the digital transformation of an expanding business, this is the perfect next step for your career.

Please note: While the initial salary guide is up to £60,000, if your salary expectations exceed this bracket, we still strongly encourage you to apply. Because this is a brand-new function within the business, the company is highly focused on securing top-tier talent. If you possess the functional expertise across the system, alongside proven experience leading a business through system utilisation and functionality, your salary expectations will be fully considered.

Responsibilities of this Infor M3 Technical Lead role are:

System Ownership: Act as the sole technical authority and guide for the Infor M3 ERP system across all business units.
Platform Expansion: Lead the rollout and functional implementation of unutilised Infor M3 modules, specifically moving into production and automated manufacturing workflows.
Process Alignment: Configure and optimise automated workflows, bills of materials, and production scheduling systems.
Cross-Departmental Guidance: Educate, align and partner with finance, supply chain and production teams to ensure optimal system usage.
System Upgrades: Oversee crucial system upgrades, patches and middleware integrations (e.g., MEC, APIs).
Reporting & Data: Design, manage and deliver robust operational data reports and dashboards to support executive decision-making.
Operational Stability: Provide 2nd and 3rd-line technical support to minimise downtime in a fast-paced production environment.Qualifications & Experience for this Infor M3 Technical Lead role are:

ERP Expertise: Deep, comprehensive understanding of Infor M3 functional configuration and technical capabilities.
Industry Background: Proven experience working within a fast-paced automated manufacturing environment (such as Food, FMCG or Chemical processing).
Technical Workflows: Practical knowledge of building and managing Bills of Materials (BOMs), production workflows and inventory tracking.
Reporting Skills: Strong capability in database querying, reporting tools or SQL to pull and analyse business metrics.
Communication: Exceptional ability to translate complex technical ERP functionalities to non-technical operational and production teams.Benefits of this Infor M3 Technical Lead role are:

Salary Guide: Starting bracket of £45k – £60k, with flexibility for the right person.
System Autonomy: A newly created position allowing you to fully own and shape the company's long-term ERP roadmap.
Flexible Working: On-site presence required during the initial bedding-in period, with a structured hybrid working model offered thereafter.
Career Growth: Join a company backed by major multi-million-pound capital investments, offering immense long-term career progression and digital project leadership