Job Description

Posted 1 week ago

Introduction

Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk.

Key Responsibilities

Responding to and resolving IT-related queries and incidents from internal users
Providing excellent customer service and technical support via phone, email, and ticketing system
Troubleshooting hardware and software issues, diagnosing and resolving problems
Logging and prioritizing incidents and service requests
Escalating complex issues to senior team members or other appropriate departments

Job Requirements

Experience in an IT Service Desk or Helpdesk Analyst role
Strong knowledge of IT systems, hardware, and software
Excellent problem-solving and analytical skills
Good communication skills, both verbal and written
Ability to work well under pressure and meet deadlines
Customer-focused attitude with a passion for delivering exceptional service

How to Apply

If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations