Job Description

Posted 4 weeks ago

Synapri has partnered with an expanding business within the property & hospitality sector, which is looking to recruit a Helpdesk Analyst to join their team on a permanent, full-time basis.

The role will provide a very wide exposure to a broad range of IT projects and products around Entreprise WiFi, access control and CCTV systems.

You will be based at one of the offices within the City of London.

Responsibilities:

* Diagnosing and resolving desktop/laptop hardware and software issues

* Delivering an excellent level of customer service

* Provide support to users via telephone, email and remote control

* Answering calls with a confident, clear and professional telephone manner

* Following processes and procedures

* Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

Experience and Skills needed:

* 1st & 2nd Line Support experience

* Good knowledge of Microsoft Office products including 365

* Understanding of TCP/IP, DNS, DHCP, Active Directory

* Strong knowledge of Windows 7, 8 and 10

* Knowledge of routers, firewall and basic networking #

* Knowledge of Apple iOS and Android

* Excellent written and verbal communication skills

* Excellent customer service skills

* Good organisational skills

* Excellent oral and written communication skills & interpersonal skills

Please apply for immediate consideration

Skills: