Job Description

Posted 1 week ago

Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centre

Utilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution within the -commerce space.

With extensive UK growth planned over the coming months this Head of Customer Success will lead a customer support team of 19 demonstrating an in-depth knowledge of coaching & leadership mental models to help the team excel.

This role would suit an experienced people manager who really understands and has a passion for the psychology behind stellar team performance and wants to work in a dynamic, fast paced, delivery focused environment that challenges individuals to progress quickly.

This Head of Customer Success based near Birmingham should have most of the following key skills:

– Experience leading support teams ideally in high growth tech businesses
– Demonstrable coaching & leadership mental models
– Some career experience working in a sales role
– The flexibility to adapt leadership style depending on individual needs
– Data driven approach to management reporting with the ability to quantify business decisions to senior management
– A real passion for self-improvement and progression
– A tailored, people centric approach to management
– Any experience using AI tooling to drive customer success would be really useful
– Excellent communication & presentation skills

In return this Head of Customer Success based near Birmingham:

– Starting salary of between £70,000 and £80,000
– 30% bonus scheme
– Private pension
– Private healthcare
– Extensive training and progression opportunities
– Flexible working hours
– An R&D driven, high-performance culture

This is a fabulous opportunity to join a high growth, market leading business on their growth journey.

Head of Customer Success
Birmingham

Ecommerce, application support, mental model, coaching, leadership, technology, customer service