Job Description

Posted 1 hour ago

Job Title: Field Technical Support Representative (Onsite Contract)
Location: London, UK (100% Onsite)
Contract Duration: 12 Months
Security Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)

About the Role

We are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users.

You will be responsible for managing the entire lifecycle of workplace technology-from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.

Key Responsibilities

Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary.
Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.

Must-Have Skills & Experience

Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (e.g., ServiceNow) to manage daily workflows.
Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
Inventory Control: Prior experience managing physical IT asset tracking and documentation.
Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
Vetting Requirements: Willingness to undergo a comprehensive 5-year criminal history and employment background check.

Preferred Qualifications

CompTIA A+, Microsoft Azure Fundamentals, or equivalent IT certifications.

How to Apply

Please submit your CV highlighting your relevant Windows deployment, ticketing, and event support experience to yogeshwari. Sen @ randstaddigital. com

Randstad Technologies is acting as an Employment Business in relation to this vacancy