Field Support Technician

Full Time North Yorkshire IT Job Pro UK

Field Support Technician

£20,000 – £25,000 plus benefits: gym membership contribution, health cash plan, free breakfast every day, childcare contributions and much more…

York, YO32

Working hours 8.30am – 4.30pm with an early 4pm finish each Friday.

Our client, a long established and hugely successful Managed Solutions provider are looking to add to their team due to continued expansion.

A group with over 100 staff and an annual group turnover of £70m, they partner with the world's leading technology manufacturers and hold a strong reputation for their solutions and innovations. Possessing a multitude of accreditations, certifications and awards, the successful Field Support Technician will be joining a renowned and rapidly growing organisation.

About the Field Support Technician:

An opportunity has become available on a full-time permanent basis within our rapidly expanding Technical team. We're looking for a dynamic Support Technician to provide onsite support for the vast number of Primary and Secondary school customers located in York and the surrounding areas.

You will provide a high-quality, professional IT support service to staff and students, covering teaching, research and administrative devices. Use of a company van will be provided for the travel to sites so a full clean driver license will be needed.

The Field Support Technician Will Be Responsible For:

Providing onsite support to a number of different customers within the education sector.
You will ensure a high level of customer service is always maintained in a professional and efficient manner and within the agreed timescales.
Managing expectations of the client, keeping them informed and up to date with progress.
Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets
Ensuring that the general health of devices is maintained.
Completing replacements and installation of hardware when required.
Linking of systems.
Installation, configuration and deployment of equipment
Installation and upgrade of software on institution devices
Proactively monitoring and prioritising tickets within the IT support system.
Become familiar with relevant schools IT related procedures and policiesThe Field Support Technician – Key Skills Required:

Providing an excellent customer service to our clients, keeping them updated in informed.
Sound technical ability ideally with an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite.
Ability to communicate effectively and clearly to both ICT and business staff.
Ability to diagnose critical situations and seek specialist help as appropriate.
Ability to learn quickly and exercise initiative
Strong attention to detail
Effective management of time and workload
Good interpersonal and organisational skills
The ability to problem-solve quickly and effectively
Full clean driving licenseDue to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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