Desktop Support Engineer
Job Description
Our client provides first call IT support and solutions to businesses throughout Liverpool city region.
Do you have experience in Microsoft Windows desktop and server environments?
You must already be a 3rd Line IT Engineer or an experienced 1st Line Support Engineer and looking to progress to the next level.
This is an opportunity to develop an excellent career path and grow with the business.
The Role
Working as part of the team as well as being self-motivated and self-sufficient
Adhering to company and team policies and best practice
Managing ownership of a ticket from start to finish.
Managing SLA’s and customer expectations.
Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level
Providing technical support across our customer base via phone, email, remote support
Be responsible for both reactive and proactive maintenance
Contribute to IT projects when required
The Requirements
Minimum 3 years’ demonstrable experience in IT support services or consultancy
MS Win 10/11 Desktop support
MS Office 2016+ Application support
Anti-Virus Technologies (Eset / Bitdefender)
MS Server 2016+ AD / GPO / Rights / User administration and Certificate management
MS Exchange 2016+ Administration
MS Terminal server administration / support
Trouble shooting LAN / WAN / VPN / Router/ Firewall / WIFI issues
Understanding of DNS, DHCP, TCP/IP
Experience of Remote access tools
Candidates will hold or be willing to attain the following Microsoft 365 accreditations – MS900, MS102
Desirable additions
Managing HyperV patching & Upgrades
Microsoft 365 / Exchange, SharePoint, – Admin and Migrations
Proficiency in scripting and task automation using appropriate tooling such as PowerShell
Backup technologies (experience of Hornet and Acronis products is desirable).
Relevant Microsoft certifications in Networking / Desktop / Servers
Experience with VoIP systems (CTX) – troubleshooting and administration.
This is a fantastic opportunity for the right candidate looking to grow with a business that is already on the right path with great plans for the future
Job Summary
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