Job Description

Posted 1 week ago

Responsibilities:

The Desktop Support Engineer will be responsible for supporting all end users relating to hardware and software.

* Managing Incident and Task queues (Servicenow) troubleshooting and managing relatively simple hardware and work setting issues ensuring incident and task records are updated along with communicating the end user.

* Imaging and Deploying Desktops and Laptops for end users.

* Installing Software requests

* Supporting Accessibility users and setting up specific requirements

* Ensure users Work Setting are fully functional with proactive checks and or resolving issue via Incident records.

* Maintaining accurate Stockrooms within Servicenow and regularly auditing to ensure rotation and accuracy of stock.

* Ensure forecast of Stock usage is available and requesting stock replenishment if required.

* Process and Repair Warranty hardware (Dell/ HP) along with Dell self dispatch

* Provision of New Starter hardware in line with New Starters due date

* Provision of Loan Laptops on request and ensuring returned Laptops are processed back into stock.

* Processing Leaver devices ensuring asset records are updated and returned devices Quality checked and rebuilt or disposed of accordingly.

* Undertaking Antivirus scanning and removing any items raised by security.

* Recognizing and escalating more difficult problems to appropriate support groups

Skills:

* Experience in Servicenow ITSM for Incident/Request and Asset Management

* 2+ years of experience in Microsoft Windows desktop level 1 support

* 2+ years of providing support as a Desktop Support / Technical Remote Support, providing End User Support and Customer Service

* Experience of working in a medium / large corporate environment

* Must be able to be both a team player and be able to provide exemplary results while working on projects independently.

* Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills and good experience with MS Teams