* To provide customers with a high standard of service and quality for Customer Resolution Centre interactions across ICT.
* Provide high quality, service, initiative and administrative support including information and analysis.
* The post holder will undertake reporting and analysis of information to support delivery.
* The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
* The post holder will be responsible for the training and development of Customer Resolution Analysts where appropriate.
* The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
* The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation
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