Job Description

Posted 4 weeks ago

We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers.

This is a full-time permanent on-site position based in York, working 37.5 hours a week, Monday – Friday, 09:00 – 17:00.

Our client's site is located in the city centre with good access to public transport links, shops and city centre parking, limited on site parking is also available.

Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

As a Desktop Engineer your role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering:
Microsoft Windows operating system – all related issues
Azure AD Management
Intune Management for laptops/desktops and mobile devices
Microsoft Office 365 /2019 – all related issues
Software related issues (Standard & Non-Standard)
Standard and nonstandard HW Devices (inc peripherals like monitors, label printers, etc)
Smartphones & Portable Devices experiences for SIM configuration, how-to questions, Hand on eyes software issues (IOS, Android, and Windows)
Network cabling and port patching
Smart Hands and Eyes for other support teams
Break-fix/replacement of end users laptopsWhat we're looking for:
Excellent interpersonal communication skills
Support experience in either a Tech Bar (Walk in Centre) or direct end user desk side supportPrevious experience in an IT support organisation covering:
Microsoft Windows 10
Microsoft 365/Office and applications inc Outlook,
Intune
Azure Active Directory,  
Basic hardware knowledge, laptop keyboards, memory, hard drives 
Experience with network fault troubleshooting
Experience with network printer installs and configuration.
Working with remote tools to control end user devices. 
Good understanding of ITIL incident management
Ability to work independently (but still part of a larger team)Desirable skills / qualifications:
Previous or current SC security clearance desirable
Driving license with own transport as there may be requirements to support other sitesThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration!

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