Job Description

Posted 2 weeks ago

Field Service SaaS – CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of workforce management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base of field service provider customers. This is a fully remote role.

The organisation:

* Well established with an excellent reputation and points of differentiation within their chosen verticals – verticals that are expanding strongly

* SaaS ERP solution / field service management solution / workforce management software – vendor – not a reseller.

* Privately owned, UK based, highly ethical and long-term minded business.

* CSM is required to work with 40 – 50 mid-level customers to help them gain maximum value from the SaaS solution.

* A professional and respected Customer Success Team focusing on NPS, high rates of utilisation and NRR

* A strongly growing business with major market opportunity due to IoT

The person:

* Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, or workforce management solutions or ERP solutions.

* Someone working as a user of workforce management SaaS or field service management SaaS would also be very interesting

* A credible and empathic communicator with a stable work history and an understanding of what is required for successful adoption of SaaS solutions

* Experience of mapping business processes to workflow software to drive best practice within customers

* This is a fully remote, home-based role. Occasional travel to customer sites will be driven by the CSM. All customers are UK based.

This organisation has a work from anywhere policy with head office located in North West England.

The package includes a salary ranging from £40,000 to £45,000 + bonus. The package could be higher for exceptional candidates with highly relevant industry experience. There are the usual benefits that would be expected from such a role.

This is an exciting opportunity for someone wanting to make a significant contribution to an organisation and be recognised for what they achieve. There are also real long-term opportunities for career development within this organisation.

Applications are invited from individuals that match the above description and are both based in the UK and eligible to work in the UK.

Autus HR has been contracted to search for, assess and select Professionals who will be successful in this role. Due to the specific requirements of this role, only a small percentage of all applications will be invited to progress through the process, however we will respond to every application we receive. Not being successful for this role does not exclude you from applying for other opportunities.

For further information, please contact Paul Roberts