Job Description

Posted 2 hours ago

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

* Provide subject matter expertise for technical solutions and delivery teams

* Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution

* Maintain an understanding of the internal escalation process to reduce escalation and OLA breaches

* Maintain professional working relationships with customers, suppliers, work colleagues and other departments

* Ensure all knowledge base documents are updated, stored consistently in a single system.

* Conduct upgrades of Cloud products and services

What you’ll need to succeed:

* Strong knowledge of VMware

* Experience configuring and deploying a shared and private cloud infrastructure

* Exposure to enterprise cloud environments with multiple hosts and clusters

* Experience working with in a Managed Services or Cloud Provider environment

* Knowledge of Public Clouds such Microsoft Azure would be advantageous

What we offer:

* Involved in varied projects that make a positive impact on critical services on a local and national level

* Vibrant company culture with a wide range of events and social activities throughout the year

* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave