Job Description

Posted 3 days ago

We have a new exciting opportunity for an AV/IT Support Technician to work within our team to provide remote/office-based and onsite technical systems support to various sporting venues.
Main Duties and Responsibilities
• Assist with monitoring and maintaining client systems, including AV, IT, and software.
• Identify and manage the resolution of faults and issues, including coordinating with third parties.
• Provide on-site software and technical support for major sporting events
• Utilise helpdesk ticketing systems effectively.
• Monitor systems and generate client reports, contributing to KPI metrics.
• Manage the configuration of a wide range of technology, often cutting-edge and with complex compatibility.
• Test and repair faulty equipment.
• Quickly and efficiently identify patterns and solve problems.
• Demonstrate excellent verbal and written communication skills, maintaining professionalism in correspondence with clients via email, phone, and face-to-face interactions.
• Maintain technical confidence and composure under pressure.
• Be self-motivated and proactive, with a strong work ethic and the ability to work independently or as part of a team.
• Exhibit strong organizational and time-management skills.
• This role offers significant potential for personal and career growth, ideal for an ambitious individual eager to learn new technologies and systems.
• Perform any additional duties that fall within the reasonable scope of the role's responsibilities, requirements, and expectations.
• Available to work remotely on clients site and at the companies Hertford HQ
Requirements
Driving License
Benefits:
• Additional leave
• Casual dress
• Company car
• Life insurance
• On-site parking
• Sick pay
Schedule:
• Monday to Friday
• Weekend availability

Skills: