Are you an experienced Application Support Manager? Are you a strong leader with proven experience of leading the support provision for enterprise application and software systems? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Application Support Manager to manage and lead the support of key line of business information systems. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement with an initial three-month consultancy requirement inside of IR35, with good chance of extension.
Your responsibilities will include managing the application support team, prioritising their work and managing the budget; managing the support service level provision up to second line; problem solving, fixing and solution provision; writing specification and managing code provision to provide fixes; managing the configuration management database whilst defining and managing release management policies and procedures; managing change and delivered projects into business as usual; and managing SLA’s and KPI’s in line with service targets.
Demonstrable experience working commercially as an Application Support Manager leading internal support teams.
Line management of either support, development and/or process staff and of managing budgets.
Experience of delivering systems improvement or development projects.
Experience working in an ITIL Support Service Delivery environment, supporting either cloud, SaaS, Enterprise (ERP, CRM, Accounts, HR & Payroll, Supply Chain, EDRMS, etc), or bespoke applications.
SQL or PL/SQL scripting experience, either interpreted with the ability to run scripts, or compiled with the ability to write scripts.
Nice to Have
Experience of CA Service Desk, Service Now, or similar service and support ticketing systems.
Experience working with Real Estate, Property Management, Social Landlords or Social Care environments or supporting/developing applications specific to those industries.
Relevant certification, such as ITIL v3, PRINCE2, Microsoft and/or application/database specific accreditations.
As an individual you will be a strong leader capable of challenging decision and team building. You will have excellent problem-solving skills and attention to detail, whilst also being a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role will be completely home based to start with, with some time spent in the office in Greater Manchester on an ad-hoc and as-required basis. If this role describes you, then please apply without delay for the opportunity to continue your consultancy career with a role inside IR35 at a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website
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