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Application Support Engineer

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Job Description

Application Support Engineer, Ferndown, £36,000

As Application Support Engineer, you will be part of a dynamic support team and play a pivotal role in investigating, resolving, and triaging technical issues.

As part of a growing organisation, you will have the opportunity to continue to learn and develop within an environment with a reputation built on outstanding technical support, products, and high levels of customer service.

Background & Benefits

Rubicon’s client began 20 years ago and has since grown to become a market leader with over two million customers currently, and tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture.

The Application Support Engineer will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment in the pension scheme.

Application Support Engineer Responsibilities

Application system management, ongoing configuration and monitoring.
Ownership and management of level 2 tickets and major incident management.
Providing software application and hardware managed services.
Escalation of issues and risks.
Assisting and training 1st Line colleagues.
Application Support Engineer Skills & Experience Required

Technical and application support experience within an ITIL environment.
Knowledge and experience of technical languages, such as XML and SQL.
Experience working within software development environments.
Working knowledge of BI tools and Jira/Zendesk.
High competency in MS Office applications.
Interested?

To be considered for this Application Support Engineer opportunity, send your CV to Josh at Rubicon by applying directly to this advert.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details into our system. If sent as a PDF, it will cause delays.

INDOFFLV

Job Summary

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Ferndown Location
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