Job Description

Posted 1 week ago

Role: Application Support Analyst (Cash Receipting software)

Location: Luton (Hybrid role 2 days per week in Luton, 3 days per week WFH)

Salary: £30,000 – 35,000 + a comprehensive range of Employee Benefits

Key Skills: Cash Receipting systems, (E-Returns, Bank Reconciliation and Suspense etc.), Application support, customer service, SLA's

Why Apply: This role joins a busy, friendly team providing User support to Users of the Cash Receipting system for a large, high-profile organisation. There is a lot of scope for personal development and career progression.

The Role:

Provide excellent customer service and End User support around best practice of the Cash Receipting application, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
Support all aspects of Cash Receipting, including E-Returns, Bank Reconciliation and Suspense.
Investigate and resolve often complex customer issues that will require technical investigation.
Liaise with 3rd part suppliers of hardware and software to support reported faults where required.

The successful candidate will be able to demonstrate:

Essential:

2+ years' experience working with, or supporting a Cash Receipting system, (including E-Returns, Bank Reconciliation and Suspense)
Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
Keen interest in IT / technology including Super-User level knowledge of any accounting / payments / Receipting software.
A basic understanding of SQL.
Exceptional customer service skills.
Strong written and verbal communication skills