Job Description

Posted 4 weeks ago

Application Support Analyst

Salary: €50-60k pa DOE plus benefits

Location: Dublin (Hybrid, 2 days per week)

We are seeking to hire an Application Support Analyst on behalf of our client, a global healthcare services firm. You will be responsible for providing Level 1 & 2 support services for my client's service offerings and products.

Duties:

Handling all customer enquiries and complaints via inbound and outbound calls
Provide first-line support on a rotational basis
Investigate, diagnose, troubleshoot and resolve issues/problems concerning deployed products
Utilising ticketing systems
Reporting to the Application Support Lead regarding support efficiency and issues affecting the utilisation of the client's software
Understanding Soteria as a product to optimise customer support
Maintaining Compliance with business processes and policies
Supporting the implementation of Soteria at client sites
Developing strong knowledge of used Software applications including configuration, mapping and new releasesRequirements:

Professional experience in software deployment and implementation, ideally within the healthcare domain
Experience in product or service support to customers
Experience with Jira or similar software is a distinct advantage
Experience with Freshdesk and Word/Excel

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