Job Description

Posted 4 weeks ago

Application Support Analyst
Bournemouth , Full-time in office
£35,000, 25 days holiday, Pension Scheme, Healthcare Scheme, Free Parking and more

Are you looking to step up your IT support career in a growing tech-driven business? We're hiring a L2 Service Desk Agent / Application Support professional to join our fast-paced, innovative fulfilment company as we continue to scale across the UK, Europe, and the US.

About the Role
You'll be a key part of our internal Application Support team, acting as the first point of contact for users of our bespoke systems. From resolving day-to-day user issues to collaborating with DevOps and development teams, your work will ensure smooth operations across a global logistics and e-commerce platform.

What You'll Do

Provide 2nd line support to users of our in-house applications
Investigate, test, and escalate defects to technical teams
Own and manage the Jira Service Desk ticketing system
Translate technical issues into clear guidance for end-users
Collaborate across teams to maintain a strong knowledge base
Deliver excellent support and drive improvements in how we work

What We're Looking For

Experience in an application support or service desk environment
Great customer service and communication skills
Strong problem-solving ability and willingness to learn
Experience with Jira, bespoke enterprise systems, or Office 365
SQL or MySQL knowledge is highly desirable
Exposure to PHP, cloud systems, or ITIL practices is a plus

Why You Should Apply

Join a high-performing team in a business built on its own advanced tech
Work from modern offices with a gym, breakout spaces, and roof terrace
Be part of an ambitious company with real opportunities to grow
Watch planes take off on your lunch break – yes, really

To apply for this role please call (phone number removed), send your CV to or hit apply!

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy