Job Description

Posted 4 weeks ago

The Application Support Analyst role will involve the configuration and support of a range of Oracle and bespoke data solutions.

Location is home-based with travel when required.

Responsibilities

Working under general direction the Project Lead, you will be responsible for:

* Producing customisation and configuration designs to meet user requirements – including report designs and out of the box integrations

* Developing customisations to products – including writing bespoke reports

* Performing unit testing and support system testing of solutions

* Installation of packages and deployment of customisations – including working with the clients IT department to perform / manage the installation of product within the client environments

* 1st line and 2nd line support for end users understanding and documenting problem and tracking through to resolution

* Providing remote and onsite support for solutions and troubleshoot issues

* Keeping the project manager informed of progress and document and communicate risks associated with a solution/service delivery

* Planning own work and delivering to plan

* Learning from experience and developing and implementing corrective actions

Experience & Skills Required

* Computing/Engineering/Science graduate or equivalent

* Good working knowledge of software delivery methodologies (Agile and Waterfall)

* Experience of implementing and supporting Oracle products

* Experience of out of the box product integrations

* Data modelling

* Experience of J2EE/.net

* Experience of working with databases (Oracle or SQL Server) and query writing

* Experience with report writing tools such as Oracle Analytics (BI Publisher), Business Objects, Crystal Reports

* Experience of working with ECM solutions such as SharePoint or Oracle UCM

* Good working knowledge of network and data centre architectures as well as application development methodologies