Job Description

Posted 6 days ago

Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement.

The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary.

Must Have

Experience providing at least second line support/systems administration on software applications.
Incident and problems management.
Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar.
Office 365 applications
Experience working in an ITIL environment.
Nice to Have

SQL scripting or querying
SharePoint
Information/Application Security
ITIL v3 certification
Azure
As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website