Application Support Analyst

Full Time West Midlands (County) IT Job Pro UK

Application Support Analyst

Modis are currently working in partnership with a market leading software solutions provider to recruit an experienced Application Support Analyst with experience of providing 2nd line support to both internal and external clients.

Please note this role is fully remote and will provide extensive development opportunities.

The Role

As an Application Support Analyst you will be providing 2nd line support for a market leading web based application.

The Responsibilities

Ensure that ticket queues are managed effectively & responded to within agreed service levels
Provide technical integration support to clients
Provide 1st and 2nd line support to existing clients promptly & accurately
Drive service improvements targeted at reducing call volumes and improving the quality of support provided to clients
Provide best practice incident management of issues impacting clients through to resolution, including escalation within the business & communication to client
Work closely with the Systems Administration & Development teams to ensure that support tickets are being handled in a timely manner
Configure various servers in a Linux environment specific to various applications
Query production databases to run reconciliation reports for the management team
Build POST requests in JSON, HTTP, SOAP and XML for various test cases specific to the Hosted and API integrations
Manage and prioritise your workload in accordance with the various response SLAs

The Requirements

Experience in support and diagnosis of internet protocols
Previous technical support experience
Strong log analytical skills
Strong knowledge of JSONDesirable

Knowledge of HTML
Knowledge of MySQL & database queries
Knowledge of Apache Tomcat server architecture
Experience of Linux based systems

If you are looking for an exciting new opportunity to join a leading software solutions provider please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

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