Job Description

Posted 2 weeks ago

Account Manager – IT Managed Services (MSP)

Location: UK (Hybrid working available)
Industry: Managed IT Services / Technology

Salary: £50,000 + £30,000 OTE 

An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth.

This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions.

The Role

Build and maintain strong relationships with key client stakeholders

Act as the primary point of contact and advocate for client needs

Understand client requirements and recommend appropriate IT solutions

Manage contract renewals and protect recurring revenue streams

Identify cross-sell and upsell opportunities across the service portfolio

Conduct regular client reviews and strategic account planning

Work closely with internal technical and delivery teams to ensure excellent service delivery

Support clients with cyber security best practices including Cyber Essentials guidance

Collaborate with marketing and internal teams on client communications and updates

Key Skills & Experience

Experience in B2B Account Management or Client Services

Ideally experience working in an IT Managed Service Provider (MSP) environment

Strong communication and relationship-building skills

Commercially aware with confidence discussing pricing and contracts

Ability to manage multiple client relationships and priorities

Proactive and client-focused with a strong customer service mindset

Familiarity with IT services, infrastructure, or managed support environments

What’s on Offer

Opportunity to join a growing MSP with ambitious expansion plans

Work with a wide range of clients across different industries

Supportive team environment with strong collaboration across departments

Ongoing training and development opportunities

Clear progression within a growing technology services business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN