As 3rd Line Technical Support Engineer working in this newly created role within our award-winning client, your key focus will be to deliver exceptional 3rd line troubleshooting and incident management expertise for two business critical applications.
Taking responsibility for the tickets and triage and resolution of live system issues and incidents will be a key part of this role. Ensuring changes to the systems have positive impacts as well as proactively monitoring the technical environment will also be part of the role.
The problem resolution might sit within another department, so we are looking for a Support Engineer who has Incident Management and Major Incident Management experience who can identify the root cause of the problem and liaise with the relevant internal department, or 3rd party supplier, to progress resolution. Excellent stakeholder management skills are essential.
This is a newly created role within a growing team. Career progression into more senior roles such as Team Leader or moves into other departments internally are available. There are lots of opportunities for personal development, this role can offer ITIL training and ITIL accreditations. A fabulous benefits package is also on offer including a bonus, pension, private medical insurance, life assurance, perkbox discounts and buy and sell holiday schemes. The company are also regularly listed on top company to work for lists.
Interviews will happen as soon as possible so please don’t delay application. For further information, please get in contact to discuss.
Remote working currently and homeworking options available. Offices based near South Staffordshire, this position is commutable via the M6 motorway and places such as Stafford, Wolverhampton, Cannock, Stafford, Telford, Burton, West Bromwich, Shrewsbury, Walsall, Stourbridge.
Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.
We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.
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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
To apply for this job please visit itjobpro.co.uk.