Job Description

Posted 4 weeks ago

3rd Line Systems Administrator – the opportunity

This is a really exciting opportunity to join a leading provider of managed IT & telecoms services, working on a major customer assignment in the Government sector. You'll be working with tech from Cisco, Juniper, VMWare, Veeam, Microsoft and others.

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You will be based on a secure site and the nature of the role will mean you'll need to be eligible for SC-level security clearance. If you're already cleared, then that's an advantage.

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This is a challenging role, providing systems administration expertise across a range of IT and network infrastructure. There's plenty of variety and responsibility: the role acts as an escalation point and includes recommending improvements to processes alongside the usual elements of installation and troubleshooting infrastructure and software.

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The role is on-site 5 days per week and there's a shift rota: 8am-4pm, 9-5, 10-6.

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The company is a great place to work, with very high levels of staff satisfaction, fantastic opportunities for learning and development and a generous and varied benefits package.

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3rd Line Systems Administrator – responsibilities

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Provision of end-user escalation support across hardware, software and anti-virus

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Lead, co-ordinate and provide support for escalations from the Level 2 team

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Problem Management: fault analysis and predictive failure calculations

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Maintain patching and upgrade plans

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Maintain accurate documentation for escalations and outcomes

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Identify process optimisations to enhance the customer experience

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3rd Line Systems Administrator – requirements

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Strong Systems Admin or L3 Tech Support experience in an ITIL environment

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Good understanding of virtualisation, especially VMWare

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Experience with backups – ideally Veeam

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Strong general Windows skills including Powershell

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Good networking skills including LAN/WAN, VLAN, MPLS

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Relevant certifications, e.g. CCNA, JNCIA, ITIL, would be beneficial

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Experience of working in the Defence sector would be beneficial

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Eligibility for SC clearance is essential