Job Description

Posted 6 days ago

2nd/3rd Line Support Engineer – Up to £45,000 – Wimbledon

Our client is seeking for a 2nd/3rd Line Engineer who will work closely with the support team including other engineers and working closely with the IT Director. You would be acting as a technical lead in a major incident or priority 1 situation, and you may also assist the Project Manager with implementations and research/training in new technologies.
 
They are looking for a confident experienced individual with a passion for IT Helpdesk Support and learning new technologies who can work in a team and independently. A proven history of providing IT support and acting as an escalation point for the 1st and 2nd line support team is ideal.
 
Requirements:

Provide Remote and On-site support for their customers
Minimum 3 years’ experience in an IT Support environment at a 3rd or advanced 2nd line level at least
Windows server administration from 2008/2012 up to latest Server 2022
Microsoft SQL Server
Active Directory / DNS / GPO / Powershell
Microsoft 365 Tenant Deployment / Configuration (Exchange / SharePoint / Azure AD)
Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure, AWS
Experience with networking including switch & VLAN configuration
Anti-Virus/Endpoint Protection Technologies
Hosted IP Telephony
Configuration of Access Control (Firewalls/VPN)
Ability to prioritise workload.
An ability to explain technical problems in a simple way to end users 
Package:

Up to £40,000 basic salary
Hybrid working
+ many other excellent benefits 
2nd/3rd Line Support Engineer – Up to £45,000 – Wimbledon

Skills: