Job Description

Posted 2 hours ago

3rd Line Support Engineer

Location: 2 days p/week from home. Main office is in Solihull but some trips to Doncaster (1-2 times every fortnight) will be needed. 

Salary: £32,000 – £35,000

Hours: 09:00 – 18:00

A growing UK technology and communications provider is looking for a 3rd Line Support Engineer to join its technical support team. The business delivers managed IT, cloud, connectivity and security services to organisations across the UK and has expanded significantly through growth and acquisitions in recent years.

This role sits within the service desk function and acts as the technical escalation point for complex issues. You’ll work closely with the 2nd Line team, resolving advanced technical problems across infrastructure, networking, cloud platforms and end-user environments while ensuring service levels are maintained.

Key Responsibilities

Act as the escalation point for complex issues from the 2nd Line support team

Troubleshoot and resolve infrastructure, network and desktop support incidents

Manage support tickets through to resolution while meeting SLA targets

Use remote monitoring and support tools to diagnose and fix technical issues

Maintain accurate documentation for systems, incidents and solutions

Work with third-party vendors to resolve incidents when required

Share knowledge and solutions with the wider support team

Experience & Skills Required

Around 3+ years’ experience in a service desk or IT support environment

Strong Windows 10/11 and desktop support experience

Experience supporting Windows Server environments

Good understanding of Microsoft 365 (Azure, Intune)

Experience troubleshooting network connectivity issues (VPN, VLANs, WAN, WiFi, firewalls)

Exposure to virtualisation technologies such as VMware or Hyper-V

Experience with backup solutions and monitoring tools

Strong problem-solving skills and ability to prioritise multiple tickets

Desirable Experience

Firewall technologies such as SonicWall or FortiGate

Virtual desktop technologies (e.g. Citrix)

Backup solutions such as Veeam or Redstor

Exposure to cyber security or endpoint protection platforms

Experience supporting education environments

Why Apply

Join a rapidly growing managed services provider

Work with a wide range of modern infrastructure and cloud technologies

Opportunity to develop technical expertise within a fast-paced support environment