3rd Line Support Technician – Fantastic growing business – A real opportunity to develop your early career and grow with the business. Progression – Training – Fab Team – Hybrid role – 60-80% home based.
Superb starting salary
This dynamic IT service and reselling business has a superb customer base and is going through a growth spurt after a solid 20 year history! A live role with start date asap or post notice – ideally June 2022
Key Duties and Responsibilities:
In this exciting and varied role you will be expected to:
· Manage effectively the resolution of support issues that are reported to us in an efficient manner
· Act as a technical authority, providing expertise to both team members and clients
· Ensure that we surpass our customer’s expectations
· Communicate clearly to all management and customers
· Logging incoming customer communication, taking ownership of, and working on support queries
· Keep customers informed in a professional manner ensuring accuracy of detail
· Troubleshooting problems and providing advice on the appropriate action
· Accurately record time activity in line with procedures
· Accurately record all customer communications using the appropriate Service Desk software
· Installing, supporting and providing routine maintenance to hardware and software
· Analysing and resolving faults ranging from a major system crash to a forgotten password
· Ensure that documentation and job notes are kept up-to-date and accurate
· Other duties as and when required by the management.
A wonderful Support role within a growing business, learn, develop, grow – Lots of stability, opportunity, autonomy and work from home! START JUNE 2022
To apply for this job please visit itjobpro.co.uk.