IT Job Pro

2nd Line Support Engineer

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Job Description

Monday – Friday 8.30am-6.00pm
20 days holiday + BH
Salary: up to £28k DOE

A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site.

* As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager.

* Provide first-line support to customer queries and requests for help via telephone.

* As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available.

* Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available.

* Perform specific tasks or projects as allocated by the Director or a Senior Engineer

* As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections.

* Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise.

* Ensure that customer technical documentation is kept accurate and up to date in the approved format.

* Develop your own skillset to embrace new technologies.

* Assist with the professional development of Junior Engineers.

* As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks.

* Manage security options and software in computers and networks to maintain privacy and protection from attacks.

* As the ICT Technician you will perform regular upgrades to ensure systems remain updated.

* Troubleshoot system failures or bugs and provide solutions to restore functionality.

* Arrange maintenance sessions to discover and mend inefficiencies.

* Keep records of repairs and fixes for future reference.

* Offer timely technical support and teach users how to utilize computers correctly.

Candidate Requirements

* A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential

* Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls

* Exceptional customer facing skills

* Full clean driving license due to travelling to customer sites

Job Summary

Stoke-on-Trent, Staffordshire Location
IT Job Pro

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