Job Description

Posted 1 hour ago

2nd Line Support Engineer 6956

Location: Stroud, Gloucestershire
Hours: Full Time, Monday to Friday, 9:00am – 5:00pm | Permanent
Salary: Up to £35,000 per annum
MUST HAVE A FULL UK DRIVING LICENCE

Our client is looking for a proactive and customer-focused 2nd Line Support Engineer to join their IT team. This is a varied role providing technical support across desktop, mobile, networking and cloud technologies whilst delivering a high level of service to users across the business.

Key Responsibilities of a 2nd Line Support Engineer:

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Provide 2nd line technical support for hardware, software and end users

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Support Windows and MacOS devices across the business

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Provide support for iOS devices and mobile technologies

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Administer and support Microsoft 365 and Microsoft Entra ID (Azure AD)

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Support file sharing applications and cloud-based technologies

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Troubleshoot printers, scanners and other peripheral devices

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Manage incidents, service requests and changes through the IT service desk

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Support Meraki wireless infrastructure and Cisco AnyConnect VPN

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Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV

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Support VIP users, ensuring a high level of customer service at all times

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Work closely with colleagues to resolve technical issues and support ongoing IT projects

Key Skills of a 2nd Line Support Engineer:

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Previous experience within a 2nd Line Support, IT Support or Service Desk role

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Strong knowledge of Microsoft 365

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Experience supporting Windows and MacOS environments

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Knowledge of Microsoft Entra ID (Azure AD)

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Experience using IT service desk or ticketing systems

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Excellent troubleshooting and problem-solving skills

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Strong communication and customer service skills

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Ability to manage multiple tasks and prioritise workload effectively

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Proactive and adaptable approach to work

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Knowledge of networking fundamentals

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Full UK driving licence

To be considered for this role, please email contact Katie Tyrrell at First Base Employment