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2nd Line Support Engineer
Job Description
2nd Line Engineer
Cambridge (Hybrid)
Up to £36,000 DOE
Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you!
We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems.
Key Responsibilities:
* Provide technical support and troubleshooting for escalated issues from the 1st Line support team.
* Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.
* Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
* Ensure security measures are implemented and maintained across all systems.
* Collaborate with other team members to improve efficiency and effectiveness of IT operations.
Requirements:
* Extensive experience working with O365, Azure, and Active Directory, Networking.
* Previous experience working for a Managed Service Provider (MSP) is highly desirable.
* Strong knowledge of cloud-based solutions and end-user support.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Desirable certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!
To apply, please submit your CV for immediate consideration
Skills:
Job Summary
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