Job Description

Posted 3 weeks ago

2nd Line Support Engineer
Key Responsibilities:
* Provide proactive IT support to customers and internal systems.
* Resolve 1st and 2nd line technical incidents and requests.
* Act as an escalation point for 1st Line engineers.
* Manage the helpdesk, troubleshoot, and perform repairs/upgrades.
* Support hardware like commercial displays, door access systems, and CCTV.
* Remediate vulnerabilities and apply security configurations.
* Deploy IT equipment at client sites per asset management standards.
* Contribute to knowledge-based articles.
Required Experience:
* 2+ years in a customer-focused IT role (desktop support, service desk, etc.).
* Proficient with Windows 10, 11, and Windows Server 2012+.
* Beneficial: Knowledge of Linux, MacOS, Ubiquiti, Sophos, HP, Dell.
* Strong with Office 365 suite (Exchange, SharePoint, OneDrive, Intune).
* Advantageous: Azure, Powershell.
* Basic Windows Server admin (Active Directory, Group Policy, DHCP).
* Solid network skills (DNS, WiFi, VLANs, VPNs).
* Experience with RMM/CRM packages (training provided).
* Full UK Driving License.
Benefits:
* 20 days annual leave plus bank holidays, increasing with service.
* Individual training plan and paid certification exams.
* Annual salary review.
* Pension scheme.
* Hybrid working.
What We Offer:
* Competitive salary and career progression opportunities.
* Investment in training and certifications.
* A chance to influence the development of our MSP.
* Supportive small business environment.
* Exposure to diverse technologies.
Join Us:
Advance your IT career, gain technical experience, and play a key role in our company's growth. Ready for new challenges? Apply now

Skills: