Job Description

Posted 6 days ago

2nd Line Support Engineer – Hybrid – Irlam

I am currently recruiting for an 2nd Line Support Engineer for my Irlam based client, this is an internal based role, working on a hybrid basis.

About the role

As a 2nd Line Support Engineer you will be joining a friendly, supportive and high-performing team of web/app development, user experience, infrastructure, and IT service specialists.

You’ll be hands-on with the day to day running and maintenance of systems, and the focal point for our users for whatever problems they may have.

Working independently, you’ll be a skilled problem solver, troubleshooting a variety of technical challenges, assisting with cyber-security initiatives, and taking a positive, proactive approach to your work.

The role will include:

* Desktop maintenance (mostly Windows 10, with some Apple and Android devices)

* Deploying software roll-outs and patches

* Application/user support – Microsoft Office365

* Help maintaining enterprise anti-virus solutions

* Hardware and Software installation / fault finding

* To create and update in-house documentation for the IT service desk

* Building and maintaining Windows Server environments

* VMware Maintenance

* Windows Desktop Maintenance

* Windows AD/Group Policy/DNS/DHCP

* Sharepoint Admin

* DELL Firewalls/Switches configurations and maintenance

* Enforcing security practices

* Monitoring Network and infrastructure with PRTG software

* Project Work – upgrading infrastructure.

* Networking both physical and virtual

* Asset Control

* 3rd Vendor Communications

Training in the above areas will be provided if necessary. Please note all technical staff are given a thorough aptitude and technical test during interviews as part of the company’s common employment practice