2nd Line Support Engineer

Full Time Northampton Northamptonshire IT Job Pro UK

2nd Line Support Engineer

Location: Northampton area

Salary: £27,000-£33,000 per annum (dependent on experience)

Duration: Fixed term contract – 6 months minimum

Responsibilities & Duties

* Support and deliver technical solutions throughout all stages of the ITIL service lifecycle

* Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines

* Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members

* Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice

* Develop successful relationships both within the team and with 3rd parties

* Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer

* Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape

* Champion change and drive service improvements

This role requires the ability to deliver on both operational and project activities, against deadlines and SLAs. Thus, flexibility is essential in this position. Applicants must be able to provide out of hours maintenance and support, including support on a rota basis.

Essential skills and experience

* 2-3 years of experience within a first or second-line technical product or service focused support role

* Ability to problem solve within a technical environment

* Strong communication skills

* Strong customer service approach and team player

* Strong work ethic and ability to work in dynamic work environment

* Flexible and resilient attitude towards role

* Excellent spoken and written English.

Qualifications required

* ITIL Foundation

* Degree or equivalent

* CompTIA A

To apply for this job please visit itjobpro.co.uk.