Job Description

Posted 3 days ago

Position: 2nd Line Support Engineer 🚨

Location: Central Manchester 📍

Salary Range: £30,000 – £33,000 🫰

We're currently collaborating with an MSP situated in Manchester, seeking to expand their service desk team. The role entails delivering telephone and email-based technical support within agreed SLAs to their diverse client base and involvement in large projects.

We're searching for a candidate with a robust IT Support background, ideally gained within an MSP environment and a passion for IT coupled with a commitment to delivering exceptional customer service is imperative.

Job Overview🎯:

* Provision of 2nd line technical support for hardware and software issues

* Participation in significant projects such as upgrades, rollouts, and migrations

* Timely resolution management of open calls and associated actions across all clients

* Taking ownership of incidents and overseeing them through to resolution

* Proficiency in researching ideas and concepts to identify suitable technical solutions or resolve issues

* Provision of on-site support to clients as necessary

* Delivering outstanding customer service, demonstrating willingness to go above and beyond for our clientele

Technical Skills we're looking for🎯:

* Windows Server

* M365 and associated add-ons

* Azure

* Antivirus Solutions (e.g., Sophos)

* Fundamental knowledge of Firewalls (WatchGuard/SonicWall)

* Networking fundamentals

* Exceptional hardware/software troubleshooting and problem-solving abilities

* HyperV/VmWare

* MDM

* VPN

* Exchange

* SharePoint

* Storage (SANs & NAS)

Benefits🎯:

* Hybrid working arrangements

* Sponsorship for Microsoft qualifications

* Pension scheme

* Annual bonus

* 24 days of annual leave plus bank holidays

We look forward to your applciation