Job Description

Posted 1 week ago

Job Title: 2nd Line MSP Engineer
Location: Skelmersdale, West Lancs
Salary: £27,000 – £33,000

Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engineers and handle more complex incidents and service requests.

The ideal candidate will have experience with:

Microsoft 365 and applications
Windows & Mac Operating Systems
Azure AD & Active Directory
Networking Protocols – DNS, DHCP, TCP/IP, WAN/LAN
Virtualisation technologies such as Hyper-V & VMware
Security – Anti-virus, Anti-spam etc
SharePoint, Teams, OneDrive, Exchange
Windows 10/11 and Windows ServerDay-to-day:

Provide technical support to clients remotely and face-to-face
Ensure clients are always kept up-to-date
Escalate unresolved tickets to 3rd Line
Diagnose & resolve hardware and software issues
Educate clients on how to use systems
Provide maintenance through monitoring, administration
Project delivery supportBenefits:

Health and wellbeing programme
Free parking
Company vehicle
Gym membership
Social events
Great company culture
Casual dress codeIf the role sounds like something you are interested in, then please apply ASAP for immediate consideration.

Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy