Job Description

Posted 2 weeks ago

2nd Line Technician- Cambridge – GBP £30,000

Our client is a renowned IT Company and they are seeking an experienced 2nd Line Technician to join their technical team to provide External Support. If you enjoy getting hands-on, assisting with IT Projects and delivering a high level on Support, this role might be perfect for you!

You'll be part of a dynamic IT team that provides 1st/2nd/3rd line technical support across all the UK sites. With the opportunity to work on Divisional and Corporate IT projects, you'll play a key role in the technical development of the company.

Occasional travel will be required to local sites – Must have own licence and Vehicle.

Benefits

Discounted event tickets
Cash rewards for birthdays & occasions
Company socials (Christmas/Summer party)
Pension Scheme
Mental Health Support
Hybrid working scheme
22 Days Holiday + Bank Holidays
Option to buy and sell up to 5 holidays
Paid Qualifications/certifications
Staff Discounts
Sick PayResponsibilities

Provide 2nd Line support for external users both F2F and remotely
Maintaining the Networking & Infrastructure for sites around Cambridge
Provide technical assistance with IT Projects and Migrations
Create and maintain all the IT documentation and procedures
Implementation and testing of new hardware & softwareRequirements

Previous experience within a similar role and working within a Microsoft background
Good Knowledge/Experience within VMware environment
Experience with Windows Operating Systems 8/10
Windows server experience 2012+
Basic Networking – DNS/DHCP/TCP/IP
Good experience with Office 365 products
Basic Azure/Cloud application
Azure active directory, GPO's, DNS / DHCP and experience of Cloud technology
Firewalls and networking concepts
Backup solutions – VeeamIf you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 2nd Line Support, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy