IT Job Pro

2nd Line IT Support Technician

Viewed 0 times

Job Description

Join an established MSP as a 2nd Line IT Support Technician and help customers all over the UK and abroad. The company values high levels of customer service, technical competence and strives to remove the hassle of IT.

Working in the office from Kingston upon Thames as well as at home, you'll join a small, close-knit team based in the UK and Europe.

THE 2ND LINE IT SUPPORT TECHNICIAN ROLE:
You'll be part of a team that supports each other and has time of focus on each customer's request. This includes:

Answering incoming calls, creating and managing tickets
Troubleshooting and solve 2nd line support issues, escalating when needed
Working on internal projects and monitoring customer service systems
Administration – complete weekly timesheets, update technical documentation
Attend fortnightly and monthly technical team meetings.
KEY SKILLS & EXPERIENCE:

Experience in 2nd line support
Ideally worked in an MSP
Solid understanding of IT systems, networking, and infrastructure.
Experience supporting Microsoft 365, Exchange Online and Azure AD
Desirable:

Experience with PSA and monitoring products such as Autotask and N-able
Experience with Remote access tools, e.g. Splashtop
Knowledge of scripting and task automation using PowerShell
Relevant industry qualification (e.g. Microsoft, CompTIA)
Basic knowledge of Cyber Security requirements
SALARY & BENEFITS YOU’LL RECEIVE AS 2ND LINE IT SUPPORT TECHNICIAN:

£34,000 – £38,000, dependent on experience
Annual bonus
Overtime will be possible
24 days holiday + birthday off + public holidays
Flexible hybrid working environment
Pension
Structured training plan
Access to Employee Assistance Program
To apply for this role as 2nd Line IT Support Technician, please click apply online and upload an updated copy of your CV.

No overseas applicants please; visa applications cannot be considered.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Job Summary

wave-1-bottom
Kingston upon Thames Location
IT Job Pro

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.