Job Description

Posted 3 weeks ago

2nd Line IT Support Engineer. £40k + Benefits Package. Chiswick, London. Permanent.
Onsite – Monday to Friday – 8.30am to 4.30pm.
*Must be Eligible to work in the UK.
*Education Sector experience preferred*
  
Leading School is seeking to secure a 2nd Line IT Support Engineer. The role holder will support Teachers & Students – up to 90 end users. An external MSP will provide 3rd Line Support – the role holder will also partner with the external MSP.
This is a standalone role at the School.
  
Role:

2nd Line Support – Support Teachers & Students – up to 90 end users. 
Configuration of – MacOS, iPad OS, Chromebooks & Windows 11.
Google Workspace for Education – Administration.
MDM – JAMF or Intune etc – Set up Mobile Devices.
Support IT devices in Classrooms – smart boards, projectors, printers, audio visual devices, etc.
Imaging of Workstations & Laptops.
Maintenance of IT Systems, Network & Communications Infrastructure on a day-to-day basis.
Managing end-user hardware provisioning, updates, security, connectivity.
Supporting Infrastructure Network Switches, Domain Controller & Firewalls.
Managing 3rd Party Suppliers – ensure cost efficient procurement of hardware & services.
Asset Management – Assist with the Inventory Management of software licenses, software, hardware & IT supplies.
Managing, maintaining and developing IT Security & Compliance Policies.
Align to school procedures and Health & Safety polices.
Support with the smooth running & development of the IT department. Technical Skills Required:

2nd Line IT Support Engineer.
Education Sector experience preferred.
MDM – JAMF or similar InTune etc.
MacOS & iOS devices – support experience.
Google Workspace – Office & Email Support.
Support of End User Devices – iPhone & iPad.
Windows 10/11 – support experience.
Audio/Visual devices – Smart Boards, Projectors & Interactive Displays etc.
Hardware & Software support – installation & deployment.
IP Telephone support.
Antivirus & Anti-Spam support.
Network Printer support.
Basic Networking – Network Connectivity, Domian Controllers, Internet Access, Email, etc.
Basic Networking – TCP/IP, DNS, VLAN, VPN, SSL & IPSec, Switches, Routers, Wi-Fi Aps.
Basic Understanding – issues involved in administering & maintaining, LAN & Wireless Network, Firewalls etc.
Good organizational skills, combined with a proactive approach.
Excellent communication skills. Working Hours: Onsite Role – 8:30am – 4:30pm – with some flexibility to work from home during school holidays.
  
Benefits Package: 27 Days Holiday + Bank Holidays / Pension Scheme / Free School Lunches / Training.
  
Keywords: 2nd Line IT Support Engineer, IT Support Engineer, Education Sector, MacOS, iOS, JAMF, Google Workspace, 2nd Line IT Support, Apple, Google Classroom, Google Workspace, Windows 11, Audio & Visual Devices, iPad, iPhone, Networking, Firewalls, IT Support, IT Support Engineer, IT Engineer, IT Support, London, Permanent, T6/MN/(phone number removed)