Job Description

Posted 2 weeks ago

Role: 2nd Line Engineer

Location: Sutton Courtney

Salary: 27k-32k

Benefits:

Competitive salary
Overtime & on call payment
Business mileage paid HMRC rates
24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement
Contributory pension scheme
Company laptop
Manufacturers training
Professional development

Summary:

The 2nd Line IT Support Engineer will work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently. The post holder will be responsible for helping upskill other Support Desk Engineers and serve as an escalation point from 1st Line Support to ensure issues are fixed with minimal downtime.

Responsibilities:

Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
Use problem solving skills and technical knowledge to ensure that customers' issues are addressed
Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
Escalate complex issues to 3rd line engineers or external vendors when required
Identify recurring problems and devise sustainable preventative measures
Install and configure new IT equipment following technical specifications
Offer hands-on support and training to upskill team members
Keep customers informed of progress and set expectations whilst working to internal SLA's
Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues

Knowledge and Experience

2+ years proven experience of IT Support. Prior experience working for a service provider is a plus.
Thorough knowledge of current IT Technology including (but not limited to): – Desktop Support both MAC and Microsoft

– MS Active Directory, PowerShell, Windows Server & Hyper-V

– Microsoft Windows Server OS

– Office 365 & Exchange Server Exposure

– Backup and Recovery Understanding

– Windows Desktop and Application Support

– LAN/WAN (routers, switches, firewall)

– Microsoft Azure knowledge

– Network troubleshooting

– Watchguard firewall maintenance

– Windows, VMware, SBS Server, Storage Technologies

– VOIP Telephony (Desirable)

– MDM Knowledge (Desirable)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position